FAQ

What is BuckleBuddy?
BuckleBuddy is a pet safety brand built to give you peace of mind when traveling with your dog. Our products are designed with durability, comfort, and affordability in mind.

How long does shipping take?
Orders are processed within 1 to 2 business days. Typical delivery times are:
• New Zealand and Australia: 5 to 10 business days
• USA and Canada: 7 to 14 business days
• Rest of world: 10 to 20 business days

Do you ship internationally?
Yes, we ship worldwide. All rates and delivery estimates are shown at checkout.

What if my order arrives damaged or faulty?
We stand by the quality of our products. If your order arrives damaged, faulty, or not as described, just contact us within 7 days and we’ll replace it or issue a full refund.

Can I return a product if I change my mind?
Yes, we offer 30 day returns on unused items in their original packaging. Reach out through our Contact Page and we’ll guide you through the process.

How do I know BuckleBuddy products are safe?
All of our products are tested for durability and everyday use. Safety is our top priority. We only stock products we would trust with our own pets.

How do I contact support?
You can reach us through our Contact Page and we’ll get back to you within 1 to 2 business days.