Contact & FAQ
Contact & FAQ
How do I contact BuckleBuddy?
You can reach us anytime at store@bucklebuddy.pet. Our support team is available 24/7, and we typically respond within 1–2 business days.
What is BuckleBuddy?
BuckleBuddy is a pet safety brand dedicated to giving you peace of mind when traveling with your dog. Our products are designed with durability, comfort, and affordability in mind.
How long does shipping take?
Orders are processed within 1–2 business days. Typical delivery times are:
New Zealand & Australia: 5–10 business days
USA & Canada: 7–14 business days
Rest of world: 10–20 business days
Do you ship internationally?
Yes, we ship worldwide. All shipping rates and delivery estimates are displayed at checkout.
What if my order arrives damaged or faulty?
We stand by the quality of our products. If your order arrives damaged, faulty, or not as described, contact us within 7 days. We’ll replace it or issue a full refund.
Can I return a product if I change my mind?
Yes. We offer 30-day returns on unused items in their original packaging. Simply reach out via our Contact Page and we’ll guide you through the process.
Are BuckleBuddy products safe?
Absolutely. All of our products are tested for durability and everyday use. Safety is our top priority—we only stock products we would trust with our own pets.